LLC Privacy Policy
Privacy Policy
Effective Date: April 10, 2025
Company: Harbor Global Services Inc.
Trading Name: Zentryx.ai
Corporation No.: 1459965-9
Jurisdiction: Ontario, Canada
1. Introduction
Zentryx.ai, operated by Harbor Global Services Inc. (“Zentryx”, “we”, “our”, or “us”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our website https://zentryx.ai and our AI-driven services (collectively, the “Services”).
2. Information We Collect
a. Information You Provide to Us
Name, email address, phone number, company name
Account login credentials (if applicable)
Customer support inquiries and conversations
Billing and payment details (processed via secure third parties)
b. Information We Collect Automatically
IP address, browser, and device information
Pages visited and time spent on our site
Lead capture form submissions
Audio interactions (e.g., voice calls processed by our AI tools)
c. Third-Party Data We may receive data from:
Social media platforms (e.g., Facebook/Instagram Lead Forms)
CRM integrations
WhatsApp APIs
Public databases
3. How We Use Your Information
We use your information to:
Provide and improve our AI services
Deliver automated calls, emails, and WhatsApp follow-ups
Schedule appointments and send real-time notifications
Respond to support inquiries
Enhance user experience and system performance
Run retargeting or conversion-based ad campaigns (with your consent)
4. Use of AI Voice & Text Systems
Our Services employ conversational AI systems that may:
Record and transcribe interactions for training and quality assurance
Encrypt and securely store conversation data
Be used to enhance AI agent personalization and performance
We do not sell or rent your voice or audio data.
5. Cookies and Tracking Technologies
Zentryx.ai uses cookies, tracking pixels (e.g., Meta Pixel), and analytics tools (e.g., Google Analytics) to:
Understand user behavior
Optimize site performance
Attribute advertising conversions
You can manage cookie preferences through your browser settings.
6. Sharing of Data
We do not sell your personal data.
We may share information only with:
Cloud hosting providers (e.g., AWS, Firebase)
AI APIs (e.g., OpenAI, Vapi.ai) for conversation processing
CRM or WhatsApp integrations (e.g., GHL, 360Dialog)
Legal authorities, when required by law
All third parties are vetted and bound by data processing agreements.
7. Data Security
We employ industry-standard encryption, strict access controls, and regular security audits.
User data is stored securely in accordance with Canadian and international data protection regulations.
8. Your Rights
Depending on your jurisdiction (e.g., EU, UAE, Canada), you may have the right to:
Access or correct your personal data
Request data deletion
Object to specific types of processing
Withdraw consent at any time
To exercise your rights, contact us at: privacy@zentryx.ai
9. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
10. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from minors.
11. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the revised effective date.
12. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact:
